Policies

This booking policy is designed to respect your time and ours. It ensures a smooth, elevated experience for every guest. By booking an appointment with us, you agree to the following terms:

Appointments & Scheduling

Appointments are recommended and can be booked online or by contacting us directly.
We kindly ask that you arrive on time for your scheduled appointment. Late arrivals may result in a shortened service or the need to reschedule, depending on availability.
If you arrive more than 15 minutes late, we may not be able to accommodate your service and could be treated as a late cancellation.

Deposits

Certain services and packages require a non-refundable deposit at the time of booking.
Deposits are applied toward your service total on the day of your appointment.
Deposits will be forfeited in the event of a late cancellation or no-show.

Cancellations & Rescheduling

We require a minimum of 48 hours’ notice to cancel or reschedule an appointment.
Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service.
No-shows will be charged 100% of the scheduled service.
Repeated late cancellations or no-shows may require prepayment for future bookings.

Service Adjustments

Our services are customized and results may vary based on hair history, skin type, maintenance, and adherence to recommended before/aftercare.
Any concerns must be communicated within 7 days of your appointment so we can assess and address them appropriately.
Complimentary adjustments are not guaranteed and are offered at the discretion of the service provider.

Guests & Children

We welcome children and guests in the spa during your appointment.
We have complimentary coffee, tea and other refreshments.
We have a few quiet activities for kids to engage in. Please let us know if you want us to pull them out.
The spa can be dangerous for kids who like to roam. The safety of your child is your responsibility.
Children must be supervised for the duration of your appointment.

Payments

Payment is due at the time of service.
We accept major credit/debit cards.
We do not carry cash on the premises.
Prices are subject to change without notice.

Health, Safety & Consultations

Clients are responsible for disclosing relevant medical history, allergies, sensitivities, or previous treatments during consultations.
We reserve the right to refuse or modify services if we believe a service may compromise the health or integrity of hair, skin, or overall safety.

Respectful Environment

We strive to provide a welcoming and respectful space for both clients and staff.
Any inappropriate, aggressive, or disrespectful behaviour will not be tolerated and can result in refusal of service.

Thank you for your understanding and cooperation. We look forward to welcoming you and providing an exceptional experience.

This policy is subject to change and will be enforced at the discretion of management.